1. Delivery Coverage
We currently operate our delivery services exclusively within Malaysia. Our reliable shipping network extends across both Peninsular Malaysia and East Malaysia (Sabah and Sarawak), ensuring your smartphones reach you safely, regardless of your location within the country.
2. Free Shipping
We’re pleased to offer complimentary shipping options based on your location. For customers in Peninsular Malaysia, free shipping is automatically applied to all orders exceeding RM150. If you’re located in Sabah or Sarawak, you can enjoy free shipping when your order surpasses RM300. Orders below these thresholds will incur standard shipping charges, which vary based on location and package weight.
4. Delivery Timeframes
We strive to deliver your orders as quickly as possible while maintaining the safety and security of your packages. For customers in Peninsular Malaysia, you can expect your order to arrive within 3-5 business days after courier pickup. If you’re located in East Malaysia (Sabah and Sarawak), please allow 5-7 business days for delivery after courier pickup. These timeframes are estimates and may occasionally vary due to external factors such as weather conditions or high-volume periods.
5. Order Processing Timeline
The commencement of your shipment depends on several key factors, including product availability in our warehouse, payment verification status, and our current warehouse processing capacity. Please note that while we process orders promptly during business days, any orders placed during weekends or public holidays will begin processing on the next business day. This ensures proper handling and verification of each order before shipment.
6. Order Tracking
We believe in keeping you informed throughout your order journey. Once your order has been successfully processed and verified, you’ll receive an email containing your order confirmation and a unique tracking number. This tracking number allows you to monitor your package’s progress from our warehouse to your doorstep.
7. Changing Shipping Address
To ensure reliable and timely delivery of your orders, we maintain a strict policy regarding shipping addresses. Once an order has been placed, we are unable to accommodate any changes to the delivery address. We strongly encourage all customers to carefully verify their shipping information before completing their purchase. Please note that we cannot be held responsible for any delays or delivery issues that arise from incorrect shipping information provided during checkout. This policy helps us maintain the security and efficiency of our delivery system.