Galaxy Communication Enterprise Privacy Policy

Last Modified: 2025-10-19
This Privacy Policy outlines how Galaxy Communication Enterprise (200203046523) (“the Company”, “we”, “our”, or “us”) collects, uses, processes, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By accessing our website, purchasing our products, or using our services, you consent to the collection and processing of your personal data as described in this Policy.

1. Company Information

Galaxy Communication Enterprise (200203046523) is a registered business in Malaysia under the registration number 200203046523. Our company is based in Johor Bahru, Johor, and we specialize in the sale and servicing of mobile phones, accessories, and electronic devices. We operate both online and through our physical branches to serve customers across Malaysia.

2. Application of This Policy

This Privacy Policy applies to all personal data processed by us, whether collected through our website, retail stores, or other communication channels such as email, telephone, or social media.

The Company is committed to complying with the PDPA and ensuring that your personal data is handled responsibly and securely.

3. Collection of Personal Data

We may collect your personal data through various means, including but not limited to:
  • When you register an account or subscribe to our mailing list;
  • When you make a purchase online or in-store;
  • When you send us inquiries or feedback via email, contact form, or social media;
  • When you participate in promotions, surveys, or contests;
  • When you send your device for repair or warranty service.
We may also collect technical information such as your IP address, browser type, and usage patterns to help improve our website and customer experience.

We will only collect personal data that is necessary for lawful business purposes or to comply with legal obligations.

4. Purpose of Processing Personal Data

Your personal data is collected and processed for one or more of the following purposes:
  • To verify your identity and process your account registration.
  • To process and fulfill your orders, payments, and deliveries.
  • To provide after-sales services, including warranty and repair support.
  • To communicate with you regarding your purchases, inquiries, or service requests.
  • To send you important notifications such as product updates, maintenance alerts, or policy changes.
  • To manage promotions, contests, or customer loyalty programs.
  • To improve our products, services, and website performance.
  • To comply with applicable laws, regulations, or lawful orders by authorities.

5. Disclosure of Personal Data

We will not sell, rent, or trade your personal data to third parties. However, we may disclose your personal data to:
  • Our employees, authorized agents, or partners who require the information to perform their duties.
  • Payment processors, logistics companies, and IT service providers for the purpose of fulfilling your transactions.
  • Legal or regulatory authorities, when required by law.
All third parties are contractually obligated to keep your data confidential and use it only for the purposes for which it was disclosed.

6. Security Principle

We implement reasonable administrative, technical, and physical measures to protect your personal data from loss, misuse, unauthorized access, modification, or disclosure.

These include:
  • Secure servers and encrypted communications (SSL).
  • Access control measures restricting data to authorized personnel only.
  • Regular security audits and data backups.
However, no system is entirely immune to security risks. By using our services, you acknowledge and accept these inherent risks.

7. Retention of Personal Data

Your personal data will be retained for as long as it is necessary to fulfill the purposes for which it was collected or as required by law.

Once the data is no longer needed, we will permanently delete, destroy, or anonymize it in a secure manner.

8. Access and Correction of Personal Data

Under the PDPA 2010, you have the right to access and correct your personal data held by us. If you wish to review, update, or correct your information, please contact us using the details below. We may require verification of your identity before processing your request.

9. Use of Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve site performance. Cookies help us understand user preferences and tailor content to better suit your needs.

Additionally, cookies are used for affiliate tracking to ensure accurate referral and commission attribution for our marketing partners. You may choose to disable cookies through your browser settings; however, doing so may affect certain functionalities or limit your experience on our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly.

11.Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you wish to learn more about how we collect, use, and protect your personal data, as well as your rights under the PDPA, please feel free to contact us at [email protected] .

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