Return and Refund Policy

• The product received is defective, damaged, or not as described.
• The product is returned within 7 days from the date of purchase or delivery.
• The product must be in its original packaging, with all accessories, manuals, and warranty cards included.
• A valid proof of purchase (receipt or invoice) must be provided.

The following items are not eligible for return or refund:

• Products damaged due to misuse, negligence, unauthorized modification, or improper handling.
• Items that have been unsealed, installed, or used (except in cases of manufacturing defects).
• Software, downloadable products, and activation codes.
• Clearance, promotional, or discounted items clearly marked as “non-returnable” or “final sale.”
• Membership subscriptions or digital services (see Section 6 below for details).

If your item meets the eligibility requirements, please follow these steps:

• Contact our support team at [email protected]
  or WhatsApp 011-23170534 within 7 days of receiving your order.
• Provide your order number, a description of the issue, and supporting photos or videos (if applicable).
• Once your request is reviewed, our team will provide instructions for return or exchange.
• Products must be returned to our designated return address in Johor Bahru, unless stated otherwise.

Shipping fees for return items may be borne by the customer unless the product is proven defective or incorrect.

Once we receive the returned item, it will be inspected by our quality control team. If the item is approved for return:

• A replacement will be issued for the same model or equivalent product; or
• A refund will be processed to your original payment method (subject to processing time from your bank or payment provider).

If the returned item fails inspection (e.g., damaged by user, missing components, or tampered warranty seal), the return request may be rejected, and the item will be sent back to you.